Privacy

Customer service is very important to all of us. As we continue to improve and expand our services, we recognize our customers’ need and desire to preserve their privacy and confidentiality. Safeguarding our customers’ privacy is also very important to us. We have adopted standards that help maintain and preserve the confidentiality of customers’ nonpublic personal information. The following Statement affirms our continued efforts to safeguard customer information.

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information.

Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.

We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.

We will only retain personal information as long as necessary for the fulfillment of those purposes.

We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.

Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.

We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.

We will make readily available to customers information about our policies and practices relating to the management of personal information.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

This short outline includes important aspects of our privacy policy. To review our entire privacy policy, please visit that page on this web site.

These materials are not from HUD, FHA, the USDA, or the VA. These materials were not approved by any government agency. They are independent of any government agency. We are not in any way affiliated with any organization listed or referenced within this website, including HUD/FHA/USDA/VA. The inclusion of various education, information, web links, or materials is not an endorsement of the Sender or any of its employees or business partners.

For information directly from HUD/FHA, visit  www.hudclips.com

For information directly from the VA, visit  www.benefits.va.gov/HOMELOANS

For information directly from the USDA, visit  www.usda.gov/wps/portal/usda/usdahome?navid=GRANTS_LOANS 

It is the policy of our company to respond to customer complaints, disputes and issues immediately, to take each complaint seriously, to investigate each complaint however small it is – immediately and to take remedial actions swiftly.

As soon as a complaint is received, it is documented and is logged into a special log. The complaint is immediately reviewed.

All complaints and records of complaints are kept in a special complaints binder along with all the Customer Complaint Officer’s Quality Control Files and other written policies so employees can easily access them and use them to provide better customer service. Reports on complaints are reviewed regularly. We are focused on providing financial products and services to all customers in compliance with all Federal and State regulatory policies including but not limited to consumer protection, fair lending, and civil rights laws. For more information, contact us.

This is to give you notice that Steve Milford NMLS 2511040 is affiliated and has business relationships with Kelly Right Real Estate, Modus Mortgage, and Kelly Right International. Because of these relationships, a referral to one of these businesses may provide Kelly listed entities with a financial or other benefit.

Kelly Right International, Inc. (“Kelly Right International”) has the following business relationships described below. Because of these relationships, a referral to one of these businesses may provide Kelly Right International a financial or other benefit.

Modus Mortgage LLC (“Modus Mortgage”): Kelly Right International owns 100% of Modus Mortgage. Modus Mortgage NMLS ID #: 1028232.

Kelly Right Real Estate LLC (“Kelly Right Real Estate”): Kelly Right International owns 100% of Kelly Right Real Estate.

You are NOT required to use the listed provider(s) as a condition for the sale or purchase of a Property. Other settlement service providers with similar services are available. We encourage you to shop around to ensure that you and/or your client are receiving the services and rates that fit your needs.

Click Here to download a complete version of this Affiliated Business Agreement.

We gather nonpublic personal information about our customers as may be necessary to conduct business with our customers. We collect nonpublic personal information about you from the following sources:

• Information we receive from you on applications or other forms, over the telephone or in face-to-face meetings, and via the Internet. Examples of information we receive from you include your name, address, telephone number, social security number, credit history and other financial information.

• Information about your transactions with us or others. Examples of information relating to your transactions include payment histories, account balances and account activity.

• Information we receive from a consumer reporting agency. Examples of information from consumer reporting agencies include your credit score, credit reports and other information relating to your creditworthiness.

• From employers and others to verify information you have given to us. Examples of information provided by employers and others include verifications of employment, income or deposits.

Your personal information will only be retained for the purpose of providing you with our response to your query and will not be made available to any third party except as necessary to be disclosed to any related entity for the purpose intended or as required to be disclosed under law.

By submitting data on our website, the visitor is providing explicit consent to transmission of data collected on the website.

We treat data as confidential within our firm and require a strict adherence of all our employees to data protection and our confidentiality policies.

All visitors, however, should be aware that our website may contain links to other sites that are not governed by this or any other privacy statement.

We reserve the right to amend (that is, add to, delete or change) the terms of this Privacy Statement from time to time.